Tim Caffin

Designed and produced rich, communicative, visually organized presentations, proposals, portfolios, and other collateral — for the purpose of winning new work, or otherwise showcasing the services and capabilities of the firm.

Designed and produced client presentations: presenting architects’ and interior designers’ concepts and design development iterations.

Worked with the CEO and global public relations director to establish the company's purpose, vision, values, and mission statement.

Designed and produced collateral for public events (conventions, hiring fairs, etc.) as well as an executive corporate retreat / vision quest.

Singlehandedly prototyped, designed, built from scratch, populated, tested, and launched a bespoke website showcasing the firm's most recent and most significant projects.

Wrote the vast majority of marketing copy across the site.

Copyedited most of the copy provided by marketing, executive, and human resources teams.

Prepared all visual assets and populated the content management system.

Worked closely with the public relations manager to refine headlines, copy, and other various aspects of the site and content therein.

Trained the public relations manager to use the Webflow editor and to update the CMS.

Trained the global IT manager on technical aspects of the Webflow account.

Worked with human resources and operations departments to maintain and manage career opportunities and other public-facing job postings.

Produced a 3D model and renderings of a 20’ × 40’ interior design showcase booth — designed by a team of Dallas-based interior designers — for BDwest 2019 at the Los Angeles Convention Center, including furniture, lighting, and signage.

Managed the collaboration of designers across Dallas and New York studios, as well as the sponsors / vendors involved in the BDwest 2019 project. Monitored and managed related expenses. Traveled to Los Angeles to supervise the receipt of all items, as well as the construction and final installation of all components. Spoke on a panel with two design directors with regard to the project, our goals, and the outcome.

Designed and produced explicative / illustrative motion graphics, 2D & 3D titles, etc., to best communicate CEO’s message and intent.

Designed and produced standardized brand templates for various uses, including internal company-wide CEO communiqués, videos, and live broadcasts.

Captured, managed, and edited audio and video for the creation of internal and external videos.
Designed and produced project-specific content for client work.

Worked with CFO and a third-party IT consultant to: establish the firm’s IT requirements, interview managed service providers, present our findings and recommendation to the parent company’s board of directors, and ultimately sign contracts with an MSP to replace the outgoing IT provider.

Managed the MSP on-boarding process according to predetermined timeline; hosted Monday & Friday status calls.

Managed the MSP over three quarters, following the departure of the CFO.
Created an internal web-based IT ticketing systems for both human resources/management and general end users.

Performed both hands-on and remote auxiliary IT tasks and fulfilled various responsibilities — including server and network administration, setting up backups, hardware procurement, new employee on-boarding setup — until a global IT manager was hired.

Reviewed inbound résumés and culled prospective applicants.

Interviewed multiple candidates — alongside the global human resources manager and local operations manager — for the position of global IT manager.

Hired and onboarded global IT manager, handing off all IT tasks, data, systems access, third-party contracts, enterprise software license agreements, etc.

Co-led with the CFO the negotiation of a substantial enterprise systems upgrade contract for the accounting and operations ERP and HRIS system for human resources.

Prepared detailed report of our findings and subsequent recommendations for the parent company’s board of directors.

Proposed a leaner, unified, and cascading architecture for systems used by all teams throughout the company. Some aspects of this plans have been adopted, and others have been considered for future implementation.

Engaged third parties to explore how their products / services could enrich the firm and its performance, while being financially sensible.

Created a unified dashboard as the default landing page for the business development team, to promote increased awareness of KPIs and other Salesforce metrics.

Performed license management, user administration: on-boarding, off-boarding, password recovery, etc.

Created custom fields on opportunities and projects records.

Directed users to relevant Salesforce Accelerators and Trailhead modules — or provided direct support — in response to user support inquiries.

Created company-specific support collateral for Salesforce users.